cross-posted from: https://lemmy.world/post/28209968

Anvi Ahuja received a text message transcript of her conversation with her roommates during their Lyft ride home on March 11.

The company confirms the incident took place, but has offered varying explanations.

After CBC Toronto contacted Lyft about this story last week, a Lyft representative called Ahuja. She says they told her the company is running a pilot program where audio is recorded from some rides and then the transcript is supposed to be sent to the ride-sharing company for reference if a security issue is reported.

In a statement to CBC, a Lyft spokesperson acknowledged that the ride-sharing company has an in-app audio recording pilot in select U.S. markets with “strict opt-in protocols” but said this incident is not related to that pilot program or any other feature being tested by Lyft.

  • StopTouchingYourPhone@lemmy.worldOPEnglish
    47·
    9 days ago

    [Commenting instead of editing the post]

    The only reason we know this is happening, is because Lyft fucked up once by sending her the transcript. Assume it’s happening in every vehicle.

    The personal responsibility/choice narrative silicon valley loves so much when it comes to deregulation of labour standards and constant aggressive privacy violations is not useful irl. Any gig worker for lyft/uber/fuckworkers.com isn’t going to feel free to say no (if they have any choice at all) and putting the onus on riders doesn’t make sense here at all.

    Canada has privacy laws that techbro companies from the USA simply ignore. Now is the best time to start enforcing them.