In NPS (net promoter score) tracking - you know the survey “would you recommend this to your friends and colleagues”
it’s worded and scored 0-10 so that you can assume everyone that scores 7+ is happy and anyone below isn’t.
It’s a psychological thing that wouldn’t work if it was thumb up or thumb down.
In 5 star systems 4 and 5 should be considered promoters and 3 and below should be considered detractors, but again you should bifurcate and dichotomize the output so you see how many scored 4>= and how many <=3
In NPS (net promoter score) tracking - you know the survey “would you recommend this to your friends and colleagues”
it’s worded and scored 0-10 so that you can assume everyone that scores 7+ is happy and anyone below isn’t.
It’s a psychological thing that wouldn’t work if it was thumb up or thumb down.
In 5 star systems 4 and 5 should be considered promoters and 3 and below should be considered detractors, but again you should bifurcate and dichotomize the output so you see how many scored 4>= and how many <=3