Snopes (@[email protected])
infosec.exchange
Our Snopes account was hacked on X (formerly twitter) and we got locked out for six weeks. We finally just got it back! See the full story in the comments below for what we had to do to get someone/anyone at X to help us.

I knew Twitter sucked now but this was ridiculious.

  • InEnduringGrowStrong@sh.itjust.works
    2·
    2 months ago

    Imagine Support that sucks so much that you end up paying $1000 a month for premium support, only to still have to basically social engineering your way back into your account by messaging random employees.

    • Jonathan Snyder@infosec.pubOP
      3·
      2 months ago

      Yeah. I even tagged Snopes asking if they got their 1000 back since they already had it for free but they didn’t response (which isn’t a surprise. it is a company. lol ) My money is on they didn’t.

  • TORFdot0@lemmy.world
    2·
    2 months ago

    I didn’t have to DM random people on X but I did have to go through the account lockout support process 4 times and it took 3 months before I finally got someone to respond to my request at twitter. I then deleted my account 5 minutes later