- cross-posted to:
- [email protected]
- cross-posted to:
- [email protected]
I switched to windscribe last month because the proton CEO starting spewing politcal BS, and I wanted port forwarding that wasn’t locked behind a shitty GUI.
As far as I was concerned setup was super easy, the VPN speeds were great, and port forwarding worked really nicely. The whole price for a fixed server and port forward, + unlimited data was a bit much (at $95/year) but for the ease of use and speeds I was getting, I was happy to stick with them.
My setup is a always-on server with a 1gbps connection, where yes, I fucking seed my shit, all of it. I have about 30TB of linux ISOs and counting, and it’s rare that my combined upload speed is less than 1MBps, ever.
Which lead me to getting banned from windscribe with no notice or warning in the middle of last week. This lead to me having to spend tracker points to avoid HnR, and i’m also unable to grab any new ISOs until I find a new VPN provider that won’t ban me for actually using the service full time.
I did shoot them an email (after talking’ with their AI bot first), and they were actually helpful enough. The offered to restore support, so long as I promised to not torrent with them again (which, I honestly did promise not to. I’m not sticking with a VPN service that can’t handle me actually using it for what it’s advertised for) and they did unban the account. Whole email chain took about three days to get resolved.
My sticking point is that they still have instructions on setting up torrents on their own website, and that they specifically allow for unlimited data (with the plan i paid for) so long as it’s just one user. I did not break those rules. After clarifying that in the support email, they still said that I was using too much data (despite the unlimited data advertisement) and that torrenting was not allowed on their service.
TL:DR: Windscribe bans you if you use a lot of data, and support says torrents aren’t allowed, despite their website advertising such. Proof in the attached images.
If y’all have any other suggestions for a VPN that allow port forwarding i’d really appreciate it.
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The CEO of Windscribe is an Elon stan so you didn’t switch to a more left-leaning provider than Proton.
Holy shit, you’re not lying. The literal first Post on his Twitter
I suspect most CEOs are, The vast majority just have enough common sense not to ruin their relations with the 99 percenters.
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Not really. Unlimited means no data cap, not infinite bandwidth, and that’s perfectly reasonable to provide. Data isn’t a limited resource, the only thing that’s committed is the amount you can get right at that second.
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Wasn’t sure if this was the right place, but I figured someone should know about this. For what it’s worth, I would actually recommend windscribe if you don’t plan on doing torrents all the time, or you have sub 1gbps internet. Just sucks that I hit their “unlimited” internet limits on my home connection.
They have a page on their site about chargebacks. They’re confidant they’ll win them, but they still ban because it costs them money. I’ve done one anyways; as far as my reading of their tos goes, I was in the right. Might as well make this experience cost both of us money, instead of just them.
Their guide for using torrents with their service; https://windscribe.com/knowledge-base/articles/using-windscribe-with-torrent-clients/
Their FAQ on bandwidth and chargebacks: https://windscribe.com/knowledge-base/articles/why-did-my-account-get-disabled/
Lmao I like the tl;drs on TOS page. Some of them are a little reductive, but it’s still better than making it a giant illegible block
The fact that they have anti-chargeback wording on their public website speaks volumes. I bet they have anti-union posters in their breakroom too. Fuck this company!
They have a page on their site about chargebacks. They’re confidant they’ll win them
The portion about chargebacks refers to being outside the refund period, nothing to do with p2p or bandwidth caps.
I think you should give surfshark a go I’ve been using it for over a year every day all day and it’s flawless.
Thanks for the warning!
I’m not trying to convince you either way, but can you point to the ‘political BS’ Proton guy said that made you flip? I use Proton and also veer hard left wherever politics are concerned, and I personally think the whole thing is way overblown. I may have missed something though, happy to hear otherwise, because in my understanding all he did was soft-endorse someone who identifies as republican at the moment
Yeah I’m with you. I’m more pissed with Proton for disengaging via Mastodon than at the stupid CEO - but none if it is a good reason enough to opt for lesser services. Proton’s doing good stuff.
Here’s the exact post that got the Proton CEO in trouble:
Maybe Gail Slater really is a great pick for Assistant Attorney General for the Antitrust Division. Frankly, I have no idea. But I won’t do business with any company that carries any water whatsoever for Trump.
He also went on Reddit and defended his statements by saying he wasn’t familiar with American politics and he’s sorry if he triggered people. So he’s claiming to be unaware of thing because he doesn’t engage in American politics, and at the exact same time, he’s using right-wing talking points like misusing the term “triggered” to mean “upset left-leaning people”. Something he could only have picked up if he’s lurking in right-wing spaces.
Everyone bases their opinion off that one out-of-context tweet, but if you actually take the time to evaluate the context you’ll find it’s extremely unlikely that Andy Yen (Proton CEO) is a “Trump supporter”. At worst, he is a rationalist who wants to continue Proton’s work with the US administration regardless of who is president, rather than having a tantrum and trying to virtue signal boycott and achieve nothing for 4+ years. Unfortunately a lot of people on the left would rather circlejerk in their online cope chambers like Lemmy and Bluesky rather than actually engage with reality.
I was one of the people who based my opinion of Proton on that tweet and swore off them until someone else shared that link with me. It’s excellent, thorough, and makes a convincing case that Yang is actually left-leaning. I can only assume that you’re getting downvotes from people who haven’t read it.
I have scores disabled so I wasn’t aware that I was being mass downvoted, but I think it only further validates my point that Lemmy is full of left-wingers who have fled here so they can have an echo chamber safe space where their opinions and behaviours are never questioned. It’s quite sad how easily triggered people are, they have a complete existential crisis if you even try to point them in the direction of reality.
The downvotes are for the unnecessary holier-than-thou rant at the end attacking everyone using this very site.
I’ve seen that Medium article shared here before and find it very unconvincing. While I agree that framing the Proton CEO as an evil Nazi lapdog is a bit much, here’s a comment I saw on Lemmy another time this was discussed that explains why the article is flawed better than I could.
It’s definitely a bandwidth usage thing, given their reputation for being informal in communications they could have been a lot nicer about that.
It’s really disappointing to see this from them, they were one the best priced VPNs out there claiming to respect privacy. Their support was also super helpful with my questions about their datacenter static IPs.
Tailscale + mullvad integration works great if you want port forwarding and at about the same price as mullvad VPN.
How does this work??? I thought I wouldn’t be able to use Mullvad with port forwarding. Would I need to have a vps? Would the VPS not disallow me for connecting to VPN or detecting p2p traffic?
I would suggest looking up tailscales docs, its not massively complicated but I wouldn’t do the process justice.
But the short of it: signup with tailscale. Add tailscales software to each device. Then from tailscales admin panel go to setting, VPN, mullvad, setup payment then add up to 5 devices to use mullvad as an exit node.
But mullvad stopped allowing port forwarding. Is there an exception for tailscale??
Ha!
My ISP sends me emails saying (paraphrased) “we’re only forwarding this email because we have to. We don’t track your data and your IP logs are wiped every 30 days. Your best option is not to respond because then they would know who you are.”
What ISP are you with?
proton CEO starting spewing politcal BS
Context, please?
What started it I think is this twitter post praising trump and the republican party: https://xcancel.com/andyyen/status/1864436449942110660
He later doubled down on it (if I recall correctly) and the company has generally been making some highly questionable decisions since
Goddamnit, I just made an email with them, trying to get out of google’s monopoly. Does anyone know an email service that doesn’t suck?
The most popular alternative seems to be tutanota, though there should be a lot of alternatives though they may be very niche
(it seems tuta has some technical limitations if you want to do automated emailing, and the UI is a bit clunky, but it’s not a privacy or security problem)
Self hosting
That is in the back of my mind. God help me I may just do it.
It is actually quite a lot of work if you’re not already familiar with the ideas, I’d only suggest it if you personally want to develop the skills.
The whole “scandal” is bullshit.
Look at the linked tweet, mate. Trump appointed Gil Slater as Assistant Attorney General or the Antitrust Division.
Slater was known for being anti-Big Tech.
Yen is famously anti-Big Tech.
He calls the appointment a good choice.
That’s it. He doesn’t say “Trump is great”, he doesn’t say ANYTHING about Trump himself, he just comments that “appointing this person (who we know is anti-Big Tech) to a high position in the Antitrust Division is a good choice”.
But since we live in the world where saying “Trump, maybe, potentially, accidentally did something good” means you’re in a cult because you didn’t call to hang him for everything he does, we are where we are.
I am not American, but this doesn’t sound particularly convincing.
Irrespective of where you stand on the political spectrum, you can reasonably state that Trump and his regime are extremely corrupt and are unlikely to have any good faith interest in targeting American technology oligarchs via anti-trust.
Yen almost certainly knows this. So there had to be something else going on. Doesn’t necessarily have to be support for Trump, could be an attempt to gain favour.
At any rate, Yen clearly disrespect his customers by engaging in faux-anti-trust polemics.
you can reasonably state that Trump and his regime are extremely corrupt and are unlikely to have any good faith interest in targeting American technology oligarchs via anti-trust
NOW you can.
In 2024, you couldn’t, because his previous admin, as bullshit-filled, corrupt and dishonest as it was, DID do some good things (mostly in a bad way - if it was all good, it was usually by accident). The anti-trust stuff was some of those good things.
And don’t get me wrong - I know full well that Trump never intended any of that stuff to benefit the “Average Joe”. I’m willing to bet my life’s savings that he and his admin did it to show “who’s the boss” to all the “tech bros” (who were famously anti-Trump at the time). I guess you could say it worked, considering how they all sided with him now.
But, again, we NOW know what the true intentions were. In 2024, looking at the first term, you COULD honestly say that Trump did some good in a fight against Big Tech.
And, again, all Yen said was that appointing someone known for being anti-Big Tech into such a high position in the DOJ was a good move, and stated the obvious (at the time) fact, that Dems were very much siding with Big Tech, which did not benefit the average citizen.
Yen clearly disrespect his customers by engaging in faux-anti-trust polemics
From a purely tribal (“us vs them”, “Republicans vs Democrats”) perspective (“anything they do is wrong and evil, anything we do is correct and good”) - yes, you’re right. From a more saner perspective of just looking at facts of life (anti-trust work, the appointment to the DOJ, Dems’ stance on Big Tech), I don’t see any disrespect at all.
The disrespect I am referring to has nothing to do with US politics or tribalism.
It’s disrespectful because he think his customers are stupid enough to buy his ruse about “genuinely” thinking that a Trump admin would be concerned about anti-trust.
In a global context, skepticism of oligarch groups is not “minority position”. In many countries, if you start spouting random polemics about how “Oligarch X actually cares or might do some good”, people will think you hit your head or you’re trying to launch a new career as a standup comedian with a focus on politics.
You referenced the current US admin assigning someone who is allegedly anti-trust? So what? What does this have to with anything? This is not some sort of silver bullet and it’s a bit sophomoric to claim this is of any significant importance.
But, again, we NOW know what the true intentions were. In 2024, looking at the first term, you COULD honestly say that Trump did some good in a fight against Big Tech.
In 2024, you couldn’t, because his previous admin, as bullshit-filled, corrupt and dishonest as it was, DID do some good things (mostly in a bad way - if it was all good, it was usually by accident). The anti-trust stuff was some of those good things.
This is not at all convincing. There are multiple examples of two-stage oligarch/authoritarian takeovers in flawed democracies (I can come several of the top of my head). This is not unique to the US. An oligarch regime is not going to suddenly have a massive change in heart.
What exactly were the good things? Which major company was broken up? Which executives went to jail?
Try and look at what I am saying outside the lens of internal US politics. As I said earlier, I am not even necessarily saying that the Proton CEO is a Trump supporter, that doesn’t make the situation any better.
It’s disrespectful because he think his customers are stupid enough to buy his ruse about “genuinely” thinking that a Trump admin would be concerned about anti-trust.
But… He never said that?
He said that “democrats used to stand for the little guy, but tables have turned”. Again, in context he’s 100% correct - Dems went to bed with a lot of big business while Reps started a lot of anti-trust anti-BigTech moves (which, due to tribalism, Dems criticised).
He doesn’t say anything else - nothing about him “thinking the Trump admin is concerned about X”, he just states a simple fact.
And we live in a time when stating a fact makes you “the enemy of the people” because, apparently, “my feeling are more important than facts” rings true on both sides of the political divide… And that’s shameful.
You referenced the current US admin assigning someone who is allegedly anti-trust? So what? What does this have to with anything?
Well… only just the fact that this is precisely what he was commenting on?
What do you mean “what dos that have to do with anything”?? It’s got literally the entirety of it.
What exactly were the good things?
DOJ Antitrust Lawsuit Against Google (2020)- Focused on Google’s deals with Apple and others to maintain default search engine status, thus harming competitors.
FTC Antitrust Lawsuit Against Facebook (December 2020)- To potentially break up Facebook by forcing it to divest those companies.
DOJ Antitrust Review of Big Tech (2019)- Laid groundwork for later actions, like the 2020 Google lawsuit.
FTC Tech Task Force (2019)- Re-examined acquisitions like Facebook’s of Instagram and WhatsApp.
Trump’s Executive Order on Section 230 (May 2020) to weaken legal protections that shield social media platforms from liability over user content and moderation decisions. - didn’t get much done as actual change would require Congressional action. But it intensified scrutiny of Big Tech.
And indirectly: Trump supported conservative-led Congressional hearings and investigations into Big Tech’s political power and influence or pushed the idea that companies like Amazon were harming small businesses and exploiting USPS.
Obviously, most of these were fuelled by his pettiness (he always complained about social media having anti-conservative bias and wanted to hurt them in retaliation), but you cannot look at these and go “all of this is shite” and not be considered either insane or a fundamentalist.
Which major company was broken up? Which executives went to jail?
Don’t be childish. We’re not talking about completely redefining the tech landscape, we’re talking about reining a couple of “too big” companies in.
Try and look at what I am saying outside the lens of internal US politics. As I said earlier, I am not even necessarily saying that the Proton CEO is a Trump supporter, that doesn’t make the situation any better.
What you seem to be saying is: “he didn’t criticise Trump, therefore he went against his client-base’s belief system, and that’s a bad thing”.
Am I getting this right? Maybe elaborate on what’s your exact stance on Yen if I’m getting something confused?
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He literally said that they are now the party of the little guys. That’s what “the tables have turned” means. That says a lot about how he feels about Trump, and a lot about how much you can trust his judgement on anything.
Yeah, if you cut up his Tweet into single sentences and then read each one completely outside of any context, then you could argue that Andy Yen got brainwashed into being MAGA.
But that’s not how language works.
HERE’S the full Tweet. For your convenience, I’ll quote it in full:
Great pick by @realDonaldTrump. 10 years ago, Republicans were the party of big business and Dems stood for the little guys, but today the tables have completely turned. People forget that the current antitrust actions against Big Tech were started under the first Trump admin.
Nothing he wrote here are lies. The antitrust actions against Big Tech were started by Trump’s administration. The whole thing about banning Tik-Tok was their idea.
Appointing someone who’s known to be “anti-Big Tech” to the second highest position in the Antitrust Division at the DOJ objectively sounds great and is a good move.
So, with the Dems fighting to stop Trump admin’s moves against Big Tech, the tables were turned at the point in time the Tweet was written - in 2024, before the inauguration and the swearing-in of Trump!
I’m assuming that if you asked Yen today what he thinks about Trump and his administration, he’d have a vastly different opinion. But calling him a “Trump supporter” based off of that tweet is just… either ignorance, or some silly form of fundamentalism.
If anyone thought Trump’s party was the party of “the little guys” at any point in time now or before the inauguration, they shouldn’t be trusted with a pair of blunt scissors, much less a key piece of IT infrastructure.
And if you’re gullible enough to think that’s a reasonable defence, I’d put you in that category too. I’m not really interested in anything else you have to say, that was just a disqualifyingly vapid argument you just made.
Bye.
I just find it sad that we came to a point where any public discourse is this tribal.
There are things the Trump admin did objectively right (often for all the wrong reasons), but people like you will not only not allow themselves to acknowledge that, you’ll put people like me, who do, to the “Trump supporter or gullible fool” basket without giving it a second thought.
We blame the right-wing for creating a massive divide in society, and then this happens? The left-wing is equally as responsible for this divide, it seems. At least for maintaining, if not deepening, it.
Alright, have you actually read his tweet?
I know you just linked it, but have you actually read it, the context, and given it some thought?
Sure you can look at it as just a bit of politicking (if a poorly thought out one), but it’s really just the tip of the iceberg. Proton hasn’t done anything that clearly crosses an unacceptable line, but they’ve made a lot of other highly questionable decisions in a relatively short timespan
oh, actually now that I looked it up closer, starting about 9 months ago they did a foot in the door manuever (a survey with leading questions followed up by misrepresenting the results) and then aggressively pushed an AI service that, you guessed it, tries to read all the emails you write and receive, totally undermining the end-to-end encryption. (the claim is it works locally, but most users have their data processed on the proton servers unencrypted)
And the way they did it is straight out of the enshittification playbook where they first promise that it’s “business only” and then later try to push it to all users, and claiming it’s off by default while it’s actually on by defaulthttps://pivot-to-ai.com/2024/07/18/proton-mail-goes-ai-security-focused-userbase-goes-what-on-earth/
(this article only covers the early portion of the debacle)
this isn’t even all the problems with proton either, though all the other things are pretty minor by comparison (eg. quitting mastodon “because it’s too expensive to maintain” (?))
aggressively pushed an AI service that, you guessed it, tries to read all the emails you write (…) (this article only covers the early portion of the debacle)
Did you actually read it, though?
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They claim to respect privacy and - to date - have done nothing to suggest that they don’t.
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It’s running on European-run Mistral.ai, which is subject to all the standard GDPR rules.
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IT’S OPTIONAL (there goes the “aggressive push” bit)
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NOTHING EXCEPT FOR THE PROMPT IS SENT TO MISTRAL (there goes the “reads all emails” bit)
I get it. People see “AI” and immediately panic. But it doesn’t seem like the panic HERE makes any sense at all.
quitting mastodon “because it’s too expensive to maintain”
I’d say having to either pay a guy to maintain the account or pay for software that allows cross-posting to both Twitter and Mastodon (with both having different limitations) gets expensive if you realise that they were getting minuscule engagement on Mastodon. It’s a shit move, but I get where they’re coming from. Same reason why Garuda Linux has a subreddit, but not a Lemmy Community.
but they’ve made a lot of other highly questionable decisions in a relatively short timespan
Nothing you’ve shown me so far is anywhere near the point where I’d be suspicious of them.
Don’t get me wrong: I’m not saying they’re the end-all-be-all of privacy oriented services. There’s a bunch of stuff they do wrong (especially with how they farm engagement on their TT account), but as far as privacy and security themselves? I’ve yet to see an issue.
They claim to respect privacy and - to date - have done nothing to suggest that they don’t.
Didn’t they deliver environmental activists to Spain’s authorities?
- They claim to respect privacy and - to date - have done nothing to suggest that they don’t.
If you ignore all the fast and loose they play with privacy, sure, there is “nothing to suggest” they don’t respect it.
IT’S OPTIONAL (there goes the “aggressive push” bit)
It’s not an aggressive push if you ignore the part where they repeatedly use the foot in the door technique where they first promise they won’t do something, and then later do it anyways.
They claim it is optional but they just shove a pop-up in your face about AI, while misleading you about how it works. This is about 1 step away from how most companies “allow” you to “preserve your privacy” by carefully clicking “no” to a long list of popups suggesting you give them cookies and share your emails etc.
This may be easy to dismiss as “problem between keyboard and chair” but when it predictably leads to many users thinking it’s off but being surprised when they find it turned on without them realizing it it’s not much consolation
NOTHING EXCEPT FOR THE PROMPT IS SENT TO MISTRAL (there goes the “reads all emails” bit)
How do you figure that works? The server somehow corrects your spelling mistakes without reading the email containing the spelling mistake? Again, End-to-end encryption is a core advertised feature of protonmail, and this completely sidesteps it while actively misleading users into thinking it doesn’t
If you ignore all the fast and loose they play with privacy, sure
I’m not ignoring it, I just never heard about it. Got some articles/examples?
It’s not an aggressive push if you ignore the part where they repeatedly use the foot in the door technique where they first promise they won’t do something, and then later do it anyways.
Can’t comment because I haven’t seen the original announcement. Are you sure it wasn’t to the tune of “it will be available for Business” and then people extrapolated that to mean “it will never, ever, ever-ever even remotely touch the ‘civilian’ accounts”?
They claim it is optional but they just shove a pop-up in your face about AI
Ah, yes, recommending new features, the Hitler of XXI c’s IT.
Come on now…
while misleading you about how it works
Please elaborate.
it predictably leads to many users thinking it’s off but being surprised when they find it turned on without them realizing it it’s not much consolation
I mean… Yeah, they added the button instead of having the user toggle a switch for the button to appear. But, as I’m reading it, it’s not the feature that is “on” or “off” in the sense that you seem to see it. It’s not “‘on’, therefore it’s doing something behind the scenes”. It’s “on” as in: “the button is visible, and if you click it, you can start interacting with it, but it does nothing unless you tell it to do something”. I may be wrong, of course, but I wouldn’t discount the entire company on the basis of a Reddit comment.
How do you figure that works? The server somehow corrects your spelling mistakes without reading the email containing the spelling mistake?
If you ask Scribe to correct spelling mistakes, then the prompt contains the email you asked it to correct, that seems fairly obvious. It doesn’t, however, “read your mailbox”, because it can’t.
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Umm… Yes? What’s that got to do with anything?
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context was provided in a relatively neutral way
Was it, though?
What started it I think is this twitter post praising trump
That’s a pretty non-neutral way to present things, considering nothing like that happened in said tweet.
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Them calling it “unlimited” when there’s a limit is wrong, but so is using all of the available upload bandwidth 100% of the time on a cheap home VPN service when you consider the current market prices for data transfer. Mine’s limited to 2Mbps. Seems fair for $7/month or whatever it is.
Edit: Oh right it was 2Mbps. I spent 20 minutes surveying datacentre prices around the world to come up with that number, but bandwidth prices vary widely and might’ve changed by now.
Them calling it “unlimited” when there’s a limit is wrong, but so is using all of the available upload bandwidth 100% of the time on a cheap home VPN service when you consider the current market prices for data transfer. Mine’s limited to 2Mbps. Seems fair for $7/month or whatever it is.
they shouldn’t make it unlimited them, skill issue on their part.
If you’re selling me 1Gb networking speeds, with no bandwidth limit, it’s not my fault for using all of it lol. I’m just using what i pay for.
That’s technically within your legal rights I guess, just like (depending what the fine print says) it’s within their rights to throttle all your traffic one way or another to a low speed including the stuff you actually need to go faster. The places that always have low speeds for everyone are like that because they’re designed to cater to people who don’t give a shit about what their fair share might be and just want to max out their connection. Those services are fine for torrenting, useless for everything else. Windscribe isn’t one of those but it could become one if enough of its users think like you and insist on it.
Hopefully they’ll set a soft 2TB limit or something before they do that, though.
Switch to ProtonVPN, they don’t have any problem with Torrents and allow unlimited bandwidth usage. Windscribe can go fuck themselves
OP says they switched away from Proton in the first sentence.
Man if OP has problems with CEOs then no one can help them, 90% of the CEOs are greedy retards who’d sell their kids for money if they could
Hard agree. Only CEO I think might not be 10000000% a psychotic sociopath is the CEO of Signal…but only cause she’s not said anything I personally disagree with…and a bunch of things I do agree with. That’s not exactly a great metric though…
Odd. I’ve been torrenting with them for years at this rate. Even have my media server up 24/7 with qBittorrent running. I guess I’ll have to find an alternative in case this winds up happening to me.
Same I’ve been using them for years without issue. This guy must have been using MASSIVE amounts of data.
About 8TiB upload and 2TiB download over the course of this whole mess. I don’t have exact numbers because WRT stopped counting for some reason, but I can infer based on January numbers.
I thought this was your Internet service provider. This is a VPN service? Holy shit what’s the point of a VPN with rules like this. Fuck em. I use proton and am looking to switch because the CEO is a right-winger but they don’t pull this shit.
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Does that even work? These companies know the IP ranges of many VPNs and block them.
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I’ve seen a grand total of one influencer make a good argument for a VPN and that was Alan Fisher saying “have you observed your work skirting regulations that they shouldn’t be? Are you potentially reviewing legal materials on your work’s WiFi that your place of work might prefer you didn’t know about? To help avoid retaliation, you might need a VPN such as one from today’s sponsor…”
If your workplace lets you run a VPN on their device/network they’re probably not looking through your traffic
You could pay less for that stranger but understandable
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It sounds like they banned you for excessive usage. They allow at least 1tb a month because ive used that amount regularly with them.
It is a bit misleading for them to be calling it “unlimited” tho
“a bit”. this post just proves they are lying all around
It’s not “a bit misleading” for them to call it unlimited and then ban people for using too much data, it’s extremely misleading, almost bordering on scammy. If I were OP I would’ve done a chargeback and switched VPNs instead of begging them for an unban. They deserve it for lying and trying to deceive customers. Vote with your wallet (and chargebacks) if you want companies to stop doing shitty shady like this.
it’s extremely misleading, almost bordering on scammy
It’s neither of those things either. “Misleading” indicates their representations were technically true, but it sounds like this is just a straight up lie.
That’s true, they outright lied, it’s not one of those technically true situations they outright lied and said unlimited and ban people for going over an arbitrary data limit, not even temporarily cutting off connection, outright suspending their accounts.
The unban was just to check if the refund process would go through. Since it didn’t then I did a chargeback.
That makes sense, best to try and give them a chance before going the ugly route. I do try and point this out since there are a lot of people who believe you should never EVER do a chargeback since companies, especially the sleazy ones claim it’s not allowed or broadly illegal (likely because if people were more inclined to do it, they’d be in big trouble).
I don’t think this is misleading. Misleading is when you use technically true facts to draw someone towards an incorrect conclusion. Calling a plan unlimited then having a limit is more like fraudulent if you ask me.
Buried deep in the terms of service where nobody will ever read will be a “reasonable use” clause. That’s the justification for why it wouldn’t count as a fraud.
I do agree however that as a consumer we are constantly being defrauded by corporations free to do whatever they wish without repercussions.
Beware of the leopard
Buried deep in the terms of service where nobody will ever read will be a “reasonable use” clause
Their ToS is pretty succinct and clear. There’s no “reasonable use” or any similar wording, and also no wording in regards to p2p or data caps.
It is a bit misleading
If it’s limited, it isn’t unlimited. That looks like a lie to me, and not “a bit misleading”.
Which is why they said the issue was torrenting and not using too much data. It’s an unlimited plan and they would never think to put a limit on data usage. They just object to torrenting and it’s pure coincidence that they only object to that when someone is using a lot of data.
