• Psythik@lemmy.world
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    5 months ago

    Why is Microsoft’s support so completely and utterly useless, anyway? Do they purposely hire people who don’t understand how computers work for their support team? They almost always reply with a “solution” that has absolutely nothing to do with the issue at hand. Why are they so bad and their jobs?

    • vithigar@lemmy.ca
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      5 months ago

      Because they’re not Microsoft support. Microsoft Answers is a user forum and the “MVPs” there providing “support” are at best volunteers and at worst bots.

    • Buddahriffic@lemmy.world
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      5 months ago

      My guess is they oursourced the work to people who only understand basic English and answer the question they were able to decipher from a few keywords and the assumption that the question is about the most basic aspect of those keywords.