A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

  • _TheNardDog_@lemmy.worldEnglish
    0·
    1 year ago

    No, it’s not at all legal for the company to do this. Reply and remind them they have one calendar month to comply from the date of your original request, otherwise you will make a complaint to which ever information regulator is correct for the juridiction they’re operating in.

    I’m a lawyer specialising in Data Privacy, reply here if you need more help on this one.

    Also feel free to name the company.

    • ram@bookwormstory.socialEnglish
      0·
      1 year ago

      Genuine question: Aren’t you supposed to say “this is not legal advice?” if you identify yourself as a lawyer but you’re not their legal council? Or am I mistaken?

    • mypasswordis1234@lemmy.worldOP
      0·
      1 year ago

      For now, I do not want to announce the name of this company publicly.

      If they don’t want to solve it amicably, then I will do so.

        • Scubus@sh.itjust.works
          0·
          1 year ago

          Think of the poor corporation! If they get punished for their illegal buisness practices, it’ll hurt the economy and people will be less inclined to start a small buisness. Didn’t you study piss down economics?

      • fmstrat@lemmy.nowsci.comEnglish
        0·
        1 year ago

        This is a bad decision, IMO. They may fix it for you, but then you’ve lost the opportunity to assist everyone who comes after you.

        You posted asking the public for help. Please return the favor and report them, as you are legally supposed to do.

      • Rodeo@lemmy.ca
        0·
        1 year ago

        Must be something that makes you look bad lol

        Otherwise you’d just say it. You owe them nothing and they’ve broken the fuckin law and you’re protecting them? What do they have on you?

  • vsis@feddit.clEnglish
    0·
    1 year ago

    They were very friendly imo. No need to speak legalese or to be rude.

    Just tell them that you can’t or don’t want to install the app.

    If they don’t help you, then you proceed to remind them that you are not required to install anything for them to comply with GDPR.

    • themeatbridge@lemmy.world
      0·
      1 year ago

      Being friendly doesn’t negate the fact that they are out of compliance with the law. Even sending a second email to insist they delete your data is an undue burden.

  • cosmicrookie@lemmy.world
    0·
    1 year ago

    Simply ask for the official company name, registration number and country as well as the prereree means of communication that they would like your local data authorities to contact them on.

    Also make a 1 star review, stating that you are in talks with your local gdpr authorities about their way of handling privacy.

    This worked for me last time a company asked me to download an app to delete my account

  • Etterra@lemmy.world
    0·
    1 year ago

    I don’t know, maybe? If they have a process, no matter how laborious and roundabout, they can always claim that they have a process and that you have nothing to complain about, legally speaking. Their wagering that people will not go through all the bullshit, and they’re unfortunately right. That’s literally why they do it. The only correct response is to hound them relentlessly, going to Twitter (or something else idk these days, and I’m not calling it X), the press if necessary, and pestering as many government bodies and officials as you have to in order to make them get their fucking shit together. And then they’ll make your particular situation of priority because now you’re being more of a pain in the ass than actually doing their job is. They won’t change the broken system, because one exception in a thousand isn’t worth it to them to be bothered with.

    Tldr, maybe but it probably won’t help you, so make it as big of a headache for them as possible.

  • Slurpey@lemmy.world
    0·
    1 year ago

    Use this template in chat gpt…

    Can you write an official letter for removal of my private data for (company name) and (my name). Use a strong tone and legalese langage. Make sure you verify the timeframe they must respond (act with 30 days of this letter) and any other specific to make sure they know what my rights are and that I am serious. List the typical types of data they might have on me. And write in a 1800L lexile scale.

    • 404@lemmy.zip
      0·
      1 year ago

      Catch 22: give ChatGPT your data, then try to delete your ChatGPT account using ChatGPT

      • Slurpey@lemmy.world
        0·
        1 year ago

        You can ask the text without name and write it after… I mean really? Search on hugging face for free LLM (that’s the kind of ai of chat gpt) and try it for free without registration there is that’s suuuch a thing