To be honest I would, the more they think you can fix anything the more annoying they are about fixing everything even if it’s not even possible. From my experiences in the past I just would tell them there was a update and it stopped the TV from connecting to online and there’s nothing you can do about it
I’m tech support in the house.
You want me to have to admit I can’t fix something?
“I fixed it so our personal information doesn’t get sold to the highest bidder.”
To be honest I would, the more they think you can fix anything the more annoying they are about fixing everything even if it’s not even possible. From my experiences in the past I just would tell them there was a update and it stopped the TV from connecting to online and there’s nothing you can do about it